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OFDC User Tests


Tester's Answers for OFDC User Test

1. Is our website user friendly and attractive?

Neither, unfortunately.

2. Do we have the right product selection (with correct product descriptions) on our website?

Yes, it seems so, although it's hard to search and flter the products.

3. What is the value you see on our website, and what are we missing on our website?

Your website seems to primarily be a teaser to get people into your store. You're missing a strong current to online shopping.

4. Would you pick up the phone and call for more information?

Maybe, but I should have more ability to answer questions myself online.


Tester's Answers for OFDC User Test

1. Is our website user friendly and attractive?

It is pretty user friendly. The website is professional looking and has easy to read fonts and colors. As far as inventory it is easy to find what I'm looking for and there are a lot of options available.

2. Do we have the right product selection (with correct product descriptions) on our website?

Yes, when I searched for "office chairs" or clicked on "chairs" I saw exactly what I expected. Same with the desks. Both the links and the search bar functioned as I expected them to. The selection is large for each area and the correct products showed up.

3. What is the value you see on our website, and what are we missing on our website?

It looks like I can save money through visiting your showroom, using coupon codes, or buying used (I would definitely be interested in seeing the used items on the website). I am easily able to search your inventory and find what I'm looking for. These all make the website valuable. One thing I would make more visible is the address - I had to search quite a bit to find it. It could go on the home page up by the phone #, or with its own link saying "Directions" or "Location" or something to that effect. I would just make sure it's more easy to find, it's an important element to the website.

4. Would you pick up the phone and call for more information?

I would more likely come by the store, the website has given me a lot of good information and it looks like I can save an additional 10% simply by going to the store. I would also be interested in seeing the Used inventory and that's not yet available online. That is why I feel the address is so important and needs to be displayed more prominently.