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Catelog RADIO In News

Florida's Best Public Adjusters
User Test


Tester's Answers for Mobile User Test

1. Are the videos worth watching?

Even though I stopped midway through due to running short on time, I did find it comforting to hear from the head of this agency regarding a sensitive general concern. I would imagine that expanding this series--and making it accessible from the mobile-optimized version of the site!--would further personalize the experience of seeking assistance.

2. Is there too much or too little info on the services pages?

There certainly was a great deal of information on some of the services pages--especially the water damage and storms/hurricanes ones. I think that breaking up the long stretches of unformatted text on any of your pages, with judicious use of subheads, would be helpful to the reader--especially a stressed out, upset, angry reader who is dealing with a claim situation!

3. Do you feel that the owners of this public adjusting firm have experience and would you feel comfortable in calling them assuming the site represents them?

I certainly got the impression that this is a reputable company that represents individuals' public interests professionally, so yes!

4. Does the information on the site seem informative/helpful for people with roof leaks, broken floor tiles, water damage in kitchen, water damage from shower pans, lightning strikes?

I couldn't find anything about lightning but just about everything else! Please see Question 2 above too.


Tester's Answers for Desktop User Test

1. Are the videos worth watching?

I wasn't crazy about the videos to be honest. They seemed poorly produced and kind of homemade. However, I did feel like they offered good information and that in the end they could have been helpful given the topics.

2. Is there too much or too little info on the services pages?

Too much, but the biggest problem is knowing where to look for things. Nowhere did it definitively say whether or not you could file a claim on water damage. It did, however, seem like you could based on the information that was given. It would have been nice had there been some kind of a list that stated as much for clarity's sake.

3. Do you feel that the owners of this public adjusting firm have experience and would you feel comfortable in calling them assuming the site represents them?

Absolutely - I felt like they knew exactly what they were talking about, had a lot of experience with adjustments, and that they could command more money in a settlement than I could in dealing with an insurance company alone.

4. Does the information on the site seem informative/helpful for people with roof leaks, broken floor tiles, water damage in kitchen, water damage from shower pans, lightning strikes?

Yes - anyone that had some sort of structural or property damage that was in a position to file a claim would have benefitted from the information contained on the site.